Crane Issues Apology, Amends Policy

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We apologize deeply for this unfortunate situation that has occurred with Ms. Danford’s suspension but we have now created an amendment to our current cell phone policy that allows any employee the ability to talk to their active duty child or spouse who is serving in a hostile foreign country.  Ms. Danford’s 3-day suspension has been repealed and she will be paid in full for the three days that she was suspended.  

We have several retired military personnel that currently work for us and their service along with Ms. Danford’s son’s service to our great country is greatly appreciated by all within the Crane Interiors family.  We appreciate all that have served in the past, those that currently serve, and all that will serve in the future.  May God bless them all and bring them home safely.

Again, we apologize to all that were affected by this situation.

Chris Anderson
Crane Interiors General Manager
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February 19, 2011 at 6:58pm
About the only thing Crane could do in view of the misguided public pressure.

About like if you didn't wear your flag emblem on your lapel back in Bush Jr's days, you were unpatriotic.

Got to go with the flow.
February 19, 2011 at 7:00pm
how was it amended? whats the policy now?
February 19, 2011 at 9:55pm
Thank you Crane. This is what should have happened to begin with. Dailey Reader; When I was in Ft Jackson, SC in AIT, I was less than a block away from a young military person on a pay phone calling home when lightning struck the pole killing him. I don't know if he was talking to his mother, father, sibling, girlfriend, whoever. The reality was those were the last words the person heard from their loved one. Death could have happened to the young man in this situation, and, if the Mother had not taken the call, she would never have heard the voice of her son again.

"Misguided puplic pressure"???? Again, right and good public pressure prevails over wrong. Sounds like sour grapes to me and, thanks, readers and respondents for proving to dailey reader there is no such thing as a majority of one. I have been a people manager for over 35 years, The organizational upper and middle management (where I am employed) would have said; "a minor interruption to the work day pales in comparison to the importance of this call.We are glad to hear your son is safe. Please give him our sincere appreciation for his service to our county, our full support, and our wishes for his safe return."

Again, Crane, Thanks for understanding you erred and making it right.
February 19, 2011 at 10:11pm
dailyreader can you ever say anything positive? Misguided public pressure?! Pleaseeeeeeeeee! I think you are the one that is misguided.
February 19, 2011 at 11:02pm
Good job, Crane Interiors. Special circumstances call for exceptions to the general rules.
February 20, 2011 at 1:19am
sounds like to me that Crane only did this because of the publicity it got from the entire situation. I don't think they are very sincere about their apology at all. The suspension should not have occurred in the first place.
February 20, 2011 at 5:21am
How true...too much's all over facebook now also!
February 20, 2011 at 5:45am
This is the day of the computer, this article is already been posted on the social networks! It's too late for an apology, the damage has been done. I also posted the links to the "apology" on my facebook page. But it's too late it's gone virul already. Good luck Crane, you'll be answering to it for years to come!
..and yes, I've been there, USAF '74-'94. Been deployed to places where we got ONE five minute phone call per month...
February 20, 2011 at 6:43am
The only thing misguided in any of these posts, articles or comments dailyreader has been your warped sense of reality.

We all know you hate everything, despise everything and argue with everything. That is proven time and again with your attempts to input into each article the Courier posts.

We all know you love to call people names when they don't agree with you, that you lead a lonely life where no one will listen to but yourself and that you downright lie when the truth would make you money.

It was a stupid policy on behalf of Crane and one that could have taken five minutes to solve had they taken the time to talk. Instead, they took your attitude of "I am always right" and I know more than anyone else" and it got them nothing but trouble.

I find it very sad that you are so miserable in life that you can't see that taking a phone call was not worth all of the uproar it caused. Five minutes would have changed everything. That and a little humility.

Are you related to the manager who suspended the woman by any chance? You both seem to be cut from the same cloth!
February 20, 2011 at 6:58am
brawleyscreek, I always thought when I took a job I owed that employer my full cooperative and diligence in attaining the objectives of the position.
My outside activities or outside interests were to be keep outside and not to interfer with what was to be accomplished.

Had I gone around with a cell phone on, taking personal calls willy nilly, as some are wont to do and would do unless some policies were in place, the job would not have been done.

One great loss of productivity in the US is the amount of personal time employees take at the expense of their employer. For a while it was just personal phone calls and then e-mails and personal log on time but with cell phones now in there it has ballooned greatly--and you know that if in management.

Crane said they had a policy in place to take care of emergency incidents, if that is so, that policy should have been followed and Crane would have been more than happy to allow infrequent calls from sons and daughters in combat areas.

February 20, 2011 at 7:55am
I had a son injured in Afghanistan this past year. Before that, I took his call anytime, anywhere (twice in the middle of a church service) and would never have considered NOT taking it. Anyone who doesn't understand that, I feel really sorry for them. It could have been the last time she heard his voice. I just talked to a lady at Christmas that had that unfortunate "last call" from her son just one month before he was killed ensuring our "right" to have our own opinions.
Any company should have this "exception" in their policy if they are operating in the USA! Thank you Crane, for realizing your mistake and correcting it, for whatever the reason. This "good publicity" process is our privelege as Americans and what democracy is all about. I applaud this lady for having the courage to do so. That is a TRUE AMERICAN!
February 20, 2011 at 8:34am
I'm just wondering how long it will take Crane to come up with a reason to fire her from her job??? I'm pretty sure, no matter what they have done to make things right, they will make her pay for publicly shaming them. Mr. Officer sounds like the type of person that will take personal satisfaction in seeing her lose her job. Be careful Teresa, as I am sure you now have a bulls eye on your back, with Mr. Officer's sight pointed directly at it.
February 20, 2011 at 9:26am
i understand the situation---its not that she could not take it---its that she didnt explain "hey i need to let you know that when my son calls from overseas that i plan on taking his calls. They will only occur maybe oncea month, so if thats all good, ill get back to work." she did nothing like that...just assumed im going to answer this and if they say anything ill go to the news or paper and they will do what i say!!! thats the point!!! not that she should not have answered the phone. that she had no consideration to explain her situation to her managers and just blantly went against company policy, when something would have been worked out to make sure she didnt miss a call.
February 20, 2011 at 9:27am
annonomoose when you call dailyreader names, you are simply sinking to his level of intelligence.

I agree with your opinion that he has no compassion or common sense about 99% of everything he writes, but I don't agree with calling him names no more than I agree with him calling people names.

I think criticizing him can be done without the name calling. His posts show the actual level of intelligence he posses, despite his arrogance of believing he is superior to everyone, without anyone having to call him a S.O.B.

Please do not get down on his level. You are better than that. You have much better posts than him and it shows without you sinking to his level.
February 20, 2011 at 9:52am
Corey, I am beginning to wonder whether it is within people's nature to maintain civility in this type of public forum. Of course the main culprit is anonymity. I believe I could post a story which read "Cure Found For All Cancers" and their would be some people who would complain because they thought some people deserve to get cancer based on their lifestyle.
February 20, 2011 at 10:37am
Daily Reader,

I'm tired of trying to present common sense to you. My agency has strong, enforced, cell phone policy. This was not little Johnny calling to tell his mother the teacher frowned at him. Our policy works and the vast amount of dedicated employees would never think of abusing it. But, emergencies,
calls from combat zones, and dire needs are met with understanding and compassion by management. Try a little of that.It actually works. I could say a lot more. But, it seems the other posters are saying it for me. This is my last post on this topic. As a veteran and patriotic citizen, My deepest appreciation to all who support our valient mlitary personnel. I'm off to church where I will thank God for them and pray for this one,and all soliders safe return. God bless all of you and your families.
February 20, 2011 at 12:31pm
Chris Anderson and Crane,
Thank you for your timely response and support of Ms. Danford and her son. There are many opinions of what "should have been done" on both your part and Ms. Danford's, but ultimately you had to make the decision. It is impossible to please everyone and interpret what may be the right thing to do in light of the pressured responses, but you chose to amend on the side of supporting our miliary and their families.

Sometimes change becomes necessary due to the fact that it isn't possible to foresee circumstances that arise, and this isn't a negative thing. I'm sure her supervisor was erring on the side of caution in following company policy, but I am grateful for your decision.
February 20, 2011 at 2:02pm
I am all for the ban on ridiculousness... No comments should be addressed to individuals whose philosophy or platform is in constant flux. It is clear that for some participants the sole purpose is to induce conflict for the sake of reaction or to have a sense of control on the flow of the debate on a particular topic. I would suggest that people write their name to comments rather than simply being an anonymous person who spouts incoherencies just so a reaction can be induced. There is nothing productive out of everyone getting angry. You cannot assess a consensus when one individual keeps throwing a monkey wrench into the fray simply for amusement.

I do not care if you are someone who was in the military, a public servant, a clergyman, farmer, etc.

You can spout all the platitudes you want over your past.

If you are a person that promotes deplorable behavior and has no respect for an objective debate then you are not an asset to the conversation.

I admire people who stick to their convictions - Not a nameless bitter participant who will change platforms just for fun and aggravation.

Instead of banning someone outright the case should be made to encourage full disclosure of who they really are!

If you are going to be a bully I want to know who you are! Like most bullies when confronted then the truth of character would be revealed and compel the individual to be accountable to the insanity professed!

If you want me to respect you, then tell me your damned name!

My interest in participating in this wonderful public forum is degrading and compromised by unproductive distracting information that has little bearing on the topic.

My vote is for frustrating individuals to be compelled to get off the page or place their real name so as to be accountable for the things they say. I am not speaking of those who are in an opposing view on the topic - just those who by majority of readers find a detriment to the discussion.

I do not want to hear about how afraid someone is or how they would be persecuted if the readership knows who they are. Free speech does not equate to irresponsibility. We are not in an oppressed society like other countries - Yes indeed you might take a bit of fallout because people would know who you are but then more thought might occur before your mouth decides to utter effluent that offends the process of debate.

You know who I am...

Who the hell are you?
February 20, 2011 at 2:53pm
Kevin you are right. That is why I believe if you are going to say it in this type of forum you should be required to own it by posting your real name and not something made up.

I have come to that conclusion because it prevents me personally from disrespecting people in a manner that I would be ashamed of the people of Cannon County knowing about.

Name calling, insulting people to the point of bullying them and their opinion and continually posting negative and derogatory comments accomplishes absolutely nothing.

I invite everyone to get off the bashing and help work toward making Cannon County a better place to live. Complaining is easy, solutions takes EFFORT!

That is the only way things are ever going to change!
February 20, 2011 at 5:31pm
Wow, talk about kicking over a hornet's nest.

But mgamm3 has pointed out again and again what went wrong.
My position has been consistent. Follow company policy and all would have been fine and not tempt management by going "against company policy" as mgamm5 has mentioned.

Common sense to me but then I have always been a company man. As Louis L'amour said, if you ride for the brand, take the man's money ... then you go by the rules and not make up your own.

Common sense, guess not.

Visiting this AM and Robert, nicely done up front.
February 20, 2011 at 9:45pm
Ahh daily, I knew without a doubt that if you were given enough rope that you would certainly hang yourself with it.

It was as predictable as the sun rising each morning and darkness enveloping the night.

Nothing is left to say about you and your comments on this subject (or any other subject you write on for that matter) except a quote from the immortal words of Abraham Lincoln that you should write down, fold up and put in your billfold and take out and read prior to posting any future comments:

"Better to remain silent and be thought a fool than to speak out and remove all doubt"

Abraham Lincoln
February 21, 2011 at 6:37am
Corey, thanks. For many decades I used Solomon's version from Proverbs 17:28.

February 21, 2011 at 7:43am
Corey,you are right,personal attacks should be forbidden on this website. Just vented my personal thoughts through the keyboard. You are PROOF that people can make their point without namecalling. I don't mind being put in my place when it is done in such a RESPECTABLE manner. also ,thanks for your kind comments. As we all know,people and their opinions can be very irritating at times(some can be irritating all the time!),but WE should not allow ourselves to stoop to their level and start name calling.(no matter how much we feel they so RICHLY deserve it). thanks again,Corey,i'll keep the name calling out of my future comments.
February 21, 2011 at 8:13am
Crain needs needs new management,with a new out look and no illegal mexicans, coming from all over Tenn to work at a place that will hire them. The factory needs to be cleaned out and a better start.
February 21, 2011 at 9:08am
moose it is extremely hard for me to not vent my personal feelings using the keyboard at times as well. Especially when faced with people determined to inflame, argue, belittle people and at times downright lie about a subject in order to promote their own sense of pride and vanity.

I appreciate trying to cut back on the name calling and I hope others will follow your example.

Believe it or not, I have respect for other people's opinions that differ from mine. I may not agree with them, but I do respect them because if I am truly trying to find a solution or come to a conclusion on a matter I need all the information and that includes differing opinions.

I will say publically that I believe dailyreader's opinions are extreme and radical 95% of the time. I disagree with him 95% of the time. I think he tries to promote himself to be superior to others 95% of the time. However, I am still intrigued at times because the 5% of the time he stops being arrogant he produces quality comments that help me see what I may not have seen.

I am speaking directly to you daily when I say that I wish you would lose the attitude, the arrogance, the name calling, etc. and put that effort toward solving real problems instead of hypothetical ones you create. I think you could be very beneficial to everyone around you if you did. I wonder sometimes if it is the controversy that drives you just your own self arrogance. Either way, it does nothing to solve anything and just makes you look really, really dismal.

Moose you help me tone it down and I will help you also! That goes for anyone else as well. Anyone is welcome to give me feedback if I cross the line.

February 21, 2011 at 2:13pm
If Crane had no policy in place to accommodate this potential problem and the company had a zero tolerance regarding personal phone call and she was aware of this its hard to argue for her.

Does anyone know if she tried to make arrangements with the company in anticipation of a call from her son?

Did Crane say "we don't care we have our policy"?

Knowing this could be a problem for her did she tell her son to try to call when it would not risk disciplinary action for her?

That should never have been something for either the mother or the son to have to think about.

Crane has been good for our community and they have made it right. Give them a break and let others in the community review their policies make sure they haven't left the door for a similar situation.

My first reaction was to fire Larry Officer and I will say shame on Crane but also shame on the mother for not making every effort to see this could be avoided. The kid sure doesn't need this worry on his mind.

Thanks young man for your bravery and thanks Crane for seeing he has not to worry and Mother be a little more proactive.

I think this could have been avoided had both Crane and the Mother sat down and worked together to amend the policy came. Crane has never given me the feeling of being unfair to its employees (though this one wasn't handled as it should have been).
February 23, 2011 at 2:06pm
shame on you TDan for sounding like a jerk. Who give a rats behind when he calls. He calls when he can, he is fighting for your freedom and everyone should understand that!!!!!
February 23, 2011 at 10:44pm
LISTEN!!! o my goodness---its not that she could not take it---its that she didnt explain "hey i need to let you know that when my son calls from overseas that i plan on taking his calls. They will only occur maybe once a month, so if thats all good, ill get back to work." she did nothing like that...just assumed im going to answer this and if they say anything ill go to the news or paper and they will do what i say!!! thats the point!!! not that she should not have answered the phone. that she had no consideration to explain her situation to her managers and just blantly went against company policy, when something would have been worked out to make sure she didnt miss a call. ALL THIS ARGUING IS SILLY!!
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