County Hosts Emergency Medical Dispatch Training

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Scot Sorensen, standing, discusses training tips with, from left, Dinah Chapman (Owensboro, Ky.), Tina Rowland (McMinnville) and Woodbury Police Department Assistant Chief Kevin Mooneyham. Sorensen works for PowerPhone and helped conduct training of Emergency Medical Dispatchers at Stones River Hospital. Cannon County 911 hosted this year’s training.

Cannon County emergency medical dispatchers are staying ahead of the curve when it comes to training.

Cannon County hosted a three-day training program for Emergency Medical Dispatch at Stones River Hospital (April 4-6), where dispatchers from Kentucky, Arkansas, Alabama and surrounding Tennessee counties were certified for EMD, which allows operators to give the hospital pre-arrival instruction.

"Typically we do our training out of county but in this instance Cannon County is actually the hosting agency," said Roy Sullivan Cannon County 911 Director. "The advantage to that is we get our training paid for which saves thousands of dollars."

Although Tennessee does not require medical pre-arrival instruction, Cannon County dispatchers have been certified in EMD since 2008.

"A lot of people don't realize that a lot of counties do not do EMD to this day," Sullivan said. "The way I look at is the dispatch center provides a service to the county. We try to provide the best service we can and give them the highest amount of training possible."

Dispatchers taking place in the certification were trained by Scot Sorensen, representing Powerphone. Founded in 1984, PowerPhone is a global leader in call handling protocols, training and technology for 9-1-1 and emergency communications.

PowerPhone is the only provider of integrated police, fire and EMD protocols in one call-taking structure that supports agency-specific customization and content. Its system is responsible for empowering public safety professionals worldwide to make thoughtful, consistent, outcome-driven decisions across all calls for service, regardless of the situation or the response required.

"Cannon County is trying to stay ahead of the curve and have the most trained people up there we can," Sullivan said. "I would also like to thank Stones River Hospital for assisting us and allow us to use their facility."

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